Customer service
Every piece of jewelry tells a story, your story! From the moment you select your treasured piece to the day it arrives at your doorstep, we're here to guide you through a seamless journey of personal expression.
Creating your unique piece is as meaningful as wearing it. Choose your design, select your materials, and add those personal touches that make it distinctly yours.
Ready to begin? Let's bring your vision to life. Not sure where to start? We're here to help. Connect with us through email, live chat, or video consultation to explore your options together.
What's Included
• Sustainable Premium Materials: Handcrafted 18K recycled gold, platinum, sterling silver, ethically sourced gemstones.
• Bespoke Customization: Personalized sizing, thickness, and design adjustments.
• Complimentary Insured Shipping: Free worldwide delivery with full protection.
• Elegant Packaging: Beautiful presentation boxes included.
Passion, Vision, and Artistry
Where passion, experience, and intuition unite to create head-turning pieces that you, and generations to come, will treasure forever.
At Cadi Designer Jeweller in Barcelona, master artisans combine contemporary techniques with timeless craftsmanship to create bespoke engagement rings and heirloom pieces.
Whether you arrive with a spark of an idea, a cherished picture, or a detailed sketch, we transform dreams into reality using hand-drawn concepts and cutting-edge 3D rendering technology.
We source only the finest sustainable materials: handcrafted 18K recycled gold, platinum, sterling silver, and ethically sourced gemstones from across the globe.
Maya and Eliad personally guide you through the custom jewelry creation process, ensuring your one-of-a-kind piece becomes a rare and timeless treasure.
The possibilities are endless. Your story deserves nothing less than extraordinary.
See how others have brought their dreams to life through our collaborative jewelry journey.
Ready to create your legacy? Connect with us to begin your transformational jewelry journey
Find Your Perfect Ring Size
We’re here to help you determine your ideal ring size to ensure a perfect fit and avoid the need for resizing. Here are the best options to help you get the most accurate measurement:
1. Visit a Local Jeweler - For the most precise sizing, we recommend visiting a professional jeweler who can measure your ring size accurately.
2. Order a Ring Sizer - Another reliable option is to purchase your own MultisizeR ring sizer (Gauga EURO1). It’s a reusable tool, and we offer express shipping (2-4 business days depending on your location).
To order a ring sizer with express shiping, visit this page.
Bonus: You’ll receive a full refund for the cost of the ring sizer and shipping when you place an order with us!
For international size equivalents, click here
Buying a Ring as a Surprise?
If you're purchasing a ring as a surprise, borrow one of your partner’s rings, slide it down a tapered candle, and measure the circumference where the ring stops. Use this measurement to find the right size using the chart below.
Dos & Don’ts for Measuring Your Ring Size
• Don’t measure your fingers when they are cold, as this is when they are smallest. The besttime to measure is at the end of the day when your fingers are naturally larger. Take at least two measurements for accuracy.
• If your knuckle is larger than the base of your finger, please leave a note during checkout, and we’ll adjust the sizing to ensure a comfortable fit.
• Do not use printable ring sizers, as they tend to be inaccurate due to printer settings. A proper ring sizer is essential for precise measurements.
How the Ring Should Fit
A well-sized ring should fit comfortably—snug enough to stay in place but loose enough to slide over your knuckle with ease. Checking your size multiple times ensures the best fit, minimizing the risk of loss and ensuring comfort.
Size Adjustments
If you accidentally order the wrong size, don't worry! For most designs, if the difference between the actual size and the ordered size is no greater than half a size, we will offer a free resizing service at no extra cost.
Select your bespoke engagement ring or custom piece, specify size and material preferences. On the product page, choose classic engraving or your own handwriting engraving by uploading a photo of your handwritten text. You can also upgrade your packaging option. Then click "Buy" to add to your cart. Review all details in your "Bag" before proceeding to checkout. Choose your payment method—including PayPal installments for convenience. You'll receive immediate order confirmation, followed by detailed information about your handcrafted piece and estimated delivery timeline.
Important: Items remain in your cart temporarily. To secure your personalized jewelry, complete checkout promptly. Free worldwide insured shipping on all handcrafted jewelry. Existing designs: 2-3 weeks, custom pieces: 3-6 weeks, delivery: 2-5 days. International orders may incur local taxes.
Special Requests
Your vision matters. We welcome custom sizing, materials, or design ideas. Contact us through video consultations, email, or live chat—before or after placing your order.
Engraving Options
Choose between classic engraving with a beautiful font or your own handwriting engraving. For classic engraving, fill in the text field on the product page engraving option. For your own handwriting engraving, upload a photo of your handwritten text in the engraving options within the product page—we'll engrave your actual handwriting inside the ring. Learn more about our engraving options
Order Changes
Modify or cancel within 24 hours of purchase by contacting info@cadijewelry.com. For personalized pieces, please reach out to discuss available options..
All transactions are fully encrypted. We accept major credit cards and PayPal, with PayPal installment plans available for your convenience. Please note that product prices may not include taxes, depending on your location. Any changes will be outlined in your order confirmation email.
By submitting an order, you agree to our Terms & Conditions.
We deliver all our products worldwide, including bespoke engagement rings and custom jewelry pieces, with complimentary insured express shipping through trusted carriers including Fedex, UPS, and DHL. Every handcrafted piece is carefully packaged and fully protected during transit.
Timeframes: All our jewelry is handcrafted to order. Existing designs require 2-3 weeks, while custom wedding rings and personalized jewelry are handcrafted within 3-6 weeks depending on complexity. Delivery takes 2-5 business days to your destination. Entirely new designs may require additional time due to the innovative nature of the creative process. For urgent orders, we can often accommodate tighter timelines—contact us to discuss your needs.
Delivery: Please provide accurate shipping details and contact information to ensure smooth delivery. International orders may be subject to local import fees and taxes.
Rush Orders: we are also known for our ability to deliver jewelry within tight timelines when needed. Depending on the volume of orders, we can accommodate rush orders. If you require expedited service, please consult with us in advance to discuss the details and ensure we can meet your deadline.
Lost shipments
If you have not received your order within 14 business days after receiving the shipping information, please contact Cadi as soon as possible.
Modify or cancel within 24 hours of purchase by contacting info@cadijewelry.com. You may request a return or exchange within 5 days of purchase for non-personalized, standard- sized items.
Size Adjustments
If you provided an incorrect ring size, don't worry, we can adjust up to one size at no charge. For Larger size changes, the complexity depends on your custom ring's design and structure.
Contact us for a personalized assessment and we'll provide all the details.
Process
Contact us at info@cadijewelry.com for return instructions. Items must be returned within 7 days in original condition and packaging. A $65 handling fee applies, and return shipping is at your expense.
Custom Orders
Due to their personalized nature, bespoke jewelry pieces are final sale unless requiring size, diferent finish or plating adjustments. We may offer store credit in exceptional circumstances. Your satisfaction matters to us. For any questions or concerns, our team is here to help at info@cadijewelry.com.
Delivery delays may occasionally occur due to unforeseen circumstances such as holiday seasons, high demand periods, natural disasters, or other exceptional events. We'll keep you informed throughout your journey with us.
We are committed to your complete satisfaction, not just during the warranty period, but for years to come.
Beyond Warranty: Even after your warranty expires, we're here to help with any concerns, repairs, or modifications you may need. Your relationship with us doesn't end at purchase, it’s the beginning of a lifelong journey with your treasured pieces.
24-Month Quality Assurance
Your personalized jewelry is protected by our comprehensive 24-month warranty covering defects in materials and workmanship from delivery date. We repair or replace qualifying items at no charge, because your treasured pieces deserve nothing less than perfection.
What's Covered: Manufacturing defects and material flaws in our handcrafted jewelry
What's Not Covered: Normal wear, scratches, damage from misuse, or unauthorized alterations
Natural Variations: As authentic handmade pieces, slight variations in measurements are characteristic of artisan craftsmanship and not considered defects.
Warranty Claims
Contact us at info@cadijewelry.com immediately upon discovering any issue. Include proof of purchase and clear photos. After evaluation, we'll provide specific return instructions if needed.
At Cadi Jewelry, every bespoke engagement ring and custom jewelry piece is crafted with passion and precision. We stand behind our high standards and crafted creations and are committed to your complete satisfaction.
Copyright: All content on this website, including text, images, and designs, is the property of Cadi Jewelry and cannot be used without permission.
Cookies and Privacy: Your information is protected. We use cookies to improve your browsing experience and serve personalized advertisements. By using our site, you consent to the use of cookies. You can adjust your cookie settings through your browser.
Product Accuracy: We strive for accurate product information, but errors may occur. Cadi Jewelry is not responsible for issues caused by internet connectivity or external errors.
Liability: Cadi Jewelry is not responsible for issues caused by internet connectivity or misuse of products. We are not liable for any damages once products are delivered.
Customer Support: For any inquiries, please contact info@cadijewelry.com. We are here to help before, during, and years after your purchase. Whether you need adjustments, repairs, or have any concerns, we're always here for you.
Governing Law: This policy is governed by the laws of the country in which Cadi Jewelryoperates. Any disputes will be handled accordingly.
Policy Changes: We may update this policy at any time. All changes will be reflected here, and the latest revision will be noted.
1. Personal Jewelry Consultation:
Can I speak with a jewelry expert before making my purchase?
- Free personal consultations with Maya & Eliad (founders)
- Available: 5 days/week, morning appointments
- Story-focused approach: Transform your vision into custom jewelry
- Methods: Video calls, email, in-person (Barcelona)
- Hidden meanings: Personal elements woven into design
Your Personal Design Journey:
Our Unique Philosophy: Whether in Barcelona or through video consultation, Maya and Eliad personally guide you through transforming your story into custom jewelry. We begin by understanding your values, memories, and the meaning you want to carry, then create perfect elements that blend style with personal significance - often hidden in ways only you know. We adapt our level of design involvement based on your preferences and how involved you want to be in the design process.
Consultation Options:
- Video calls: Google Meet, 20-minute focused sessions
- Email guidance: 24-hour response with detailed recommendations
- In-person: Barcelona studio by appointment
What Makes Us Different: We don't just create jewelry; we become part of your story. From spark of idea to finished custom piece, we use hand-drawn concepts and cutting-edge 3D technology to ensure every element becomes part of your identity.
Book Your Story Session: cadijewelry.com/pages/contact-us
2. Custom Jewelry Timeline:
How long does it take to create custom engagement rings?
- Simple custom designs: 1-3 weeks from concept to completion
- Complex pieces: 3-6 weeks for intricate custom work
- Full story-based creations: 3-8 weeks for completely original designs
- European artisan collaboration: Specialized techniques require additional time
- Peak season consideration: November-February may add 1-2 weeks
From Your Story to Your Custom Jewelry:
Design Development (2-10 business days): Personal story consultation and meaning exploration, hand-drawn concept sketches and 3D rendering creation, conflict-free gemstone and recycled precious metal selection, final approval and custom production authorization.
Production Timeline:
- Simple solitaire settings: 1-3 weeks
- Halo or multi-stone designs: 2-6 weeks
- Intricate vintage-inspired designs: 3-6 weeks
- Full custom story pieces: 3-8 weeks
Rush Orders: Due to high demand, we maintain limited availability each month to ensure complete dedication to every piece's craftsmanship. However, we're known for delivering jewelry within tight timelines when needed. This exclusivity allows us to deliver quality pieces quickly when required, but our calendar fills quickly - if you need your jewelry for a specific date, contact us immediately to secure your spot before the month is fully booked.
Communication Throughout:
- Weekly progress updates via email
- Photos at key milestones upon request
- Immediate notification of any delays
- Direct contact with the designer or jeweler
Why Some Pieces Take Longer: We source conflict-free gemstones and 100% recycled precious metals. European master artisan collaboration for specialized techniques adds time but ensures unmatched quality. Hidden personal elements and story integration require precise crafting.
Planning Tip: Start your custom piece 8 weeks before your special moment for complete peace of mind.
3. Why 18k Gold:
What's the difference between 14k and 18k gold jewelry?
- 14k Gold: 58.3% pure - paler color, more affordable
- 18k Gold: 75% pure gold - our premium choice for custom pieces
- Cadi's philosophy: We choose 18k for superior color depth and lasting value
- Generational quality: Investment-grade material for heirloom pieces
- Visible difference: Richer warmth that's tangible and noticeable
Why Cadi Chooses 18k Gold for Your Story:
The 18k Advantage:
- Richer, vibrant gold color that captures light like no other
- Higher intrinsic value - smart investment for the future
- Hypoallergenic qualities with fewer alloy metals
- Enhanced durability maintains brilliance longer than expected
- Its sleek, modern look complements both casual and formal styles, allowing you to wear it effortlessly from day to night
- Timeless aesthetic that never goes out of fashion, offering long-term enjoyment and lasting value
- Hypoallergenic - safe for sensitive skin
14k Gold Limitations:
- Paler, less intense yellow that lacks warmth
- Greater alloy content can dull over time
- Lower long-term value retention
Our Philosophy: When creating custom jewelry that tells your unique story, every element should represent the highest quality. The difference is visible in natural light and tangible to touch - 18k gold's warmth perfectly complements our custom craftsmanship.
Color Variations: All 18k gold colors (yellow, white, rose) are equally luxurious at 75% purity.
4. Ring Size Measurement:
What's the best way to measure my ring size at home for ordering online?
- Professional jeweler visit - Most accurate measurement
- MultisizeR ring sizer - Reusable tool, express shipping, full refund with purchase
- Surprise proposals: Borrow partner's ring, use jewelry store measurement
- Optimal timing: End of day when fingers are naturally larger
- Free adjustment guarantee: Up to one full size with custom orders
Perfect Fit Guarantee:
Professional Options:
- Local jeweler visit: Most precise professional measurement
- MultisizeR tool: Order reusable gauge with 2-4 day shipping - full refund when you purchase from us
At-Home Methods:
- Surprise proposals: Borrow partner's ring - you can take it to a jewelry store where they have tapered candles and will help you measure the circumference where it stops. No need to purchase anything
Critical Guidelines:
- Never measure cold fingers (smallest size) - measure at day's end when fingers are naturally larger
- Large knuckles require special accommodation (note during checkout)
- Avoid printable sizers - they tend to be inaccurate due to printer settings. A proper ring sizer is essential for precise measurements
Our Safety Net: Free adjustment up to one full size for custom pieces with incorrect initial sizing. Depending on design complexity, we can resize even if the difference is more than one size - please contact us. Your custom jewelry should fit perfectly from day one.
5. Ring Resizing Service:
Can you resize rings if they don't fit perfectly?
- Yes - Professional resizing with satisfaction guarantee
- First year FREE - All rings include complimentary resizing
- Timeline: 1-2 weeks for standard adjustments
- Range: Up to 1 full size (design-dependent)
- Master craftsmanship: 30+ years combined experience
Expert Resizing Service:
Free Coverage: All rings include free resizing within first year, up to 1 full size adjustment considering custom design complexity.
Master Expertise: Our jewelers with 30+ years combined experience use advanced techniques that preserve custom design integrity while preventing stone loosening.
Timeline: Standard resizing 1-2 weeks; complex custom pieces may require 2-3 weeks.
Larger Changes: Changes beyond 1 size depend on design complexity and may include additional payment if the modification requires more complex ring alterations.
Special Considerations: Inside engravings may require renewal with size changes. Some custom settings cannot be resized due to structural design. Ring return shipping costs for resizing are customer's responsibility.
Quality Promise: Seamless appearance, secure stone settings, matching finish, maintained structural integrity.
6. Secure Shipping:
How do you ensure my jewelry arrives safely and securely?
- Discrete packaging - Professional appearance, no jewelry identification
- Express insured shipping - FedEx, UPS, DHL with secure shipping
- Adult signature required - Personal handoff guaranteed
- Real-time tracking - Direct tracking access
- Premium security protocols for custom jewelry investments
Comprehensive Protection:
Premium Packaging:
- Discrete, professional packaging with no external jewelry markings
- Reinforced outer packaging
- Items individually wrapped to prevent damage
- Multi-layer protection with custom jewelry boxes
Express Shipping:
- Trusted carriers: FedEx, UPS, DHL only
- Secure shipping
- Adult signature required - no unattended delivery ever
- No weekend/holiday shipping prevents extended storage risks
- Direct tracking access
Premium Security Benefits: Express shipping is included as part of our service to ensure your jewelry reaches its destination and prevent risks associated with standard shipping.
Why Premium Security: Your custom piece isn't just jewelry - it's your story transformed into precious metal and stones. Standard shipping isn't worthy of something irreplaceable.
7. Jewelry Metals Guide:
Which metal is most durable for everyday wear - gold, platinum, or silver?
- Sterling Silver: Timeless heritage with warm, brilliant shine
- 18k Gold: Our premium choice (richer color, generational value)
- 14k Gold: Popular option with subtler tone
- Platinum: Ultimate durability, 95% pure, naturally hypoallergenic
Professional Metal Guide:
Sterling Silver - Heritage Choice: Affordable elegance with brilliant white-metal luster. Its sleek, modern look complements both casual and formal styles, allowing you to wear it effortlessly from day to night. Never goes out of fashion, offering long-term enjoyment and lasting value. Hypoallergenic - safe for sensitive skin. Perfect for customization and personalization with timeless appeal.
18k Gold - Our Specialty: 75% pure gold offers richer, more luxurious composition with deep, vibrant color that exudes elegance. Its sleek, modern look complements both casual and formal styles, allowing you to wear it effortlessly from day to night. Never goes out of fashion, offering long-term enjoyment and lasting value. Hypoallergenic - safe for sensitive skin. Smart investment for the future. Color Variations: All 18k gold colors (yellow, white, rose) are equally luxurious at 75% purity.
Platinum - Ultimate Durability: 95% pure, naturally hypoallergenic, develops desirable patina instead of losing metal. Perfect for intricate custom settings. Most durable choice with premium pricing but excellent investment value.
8. Return Policy:
What is your return and exchange policy for custom jewelry?
- 24-hour modification window - Contact info@cadijewelry.com
- 5-day returns for non-personalized standard items
- Free size adjustment up to one size for sizing errors
- Custom pieces final sale unless requiring size/finish adjustments
- $65 handling fee with return shipping costs
Return & Exchange Policy:
Modification Grace Period: 24-hour window to modify or cancel custom orders via info@cadijewelry.com.
Standard Items: 5-day return period for non-personalized pieces with $65 handling fee plus customer return shipping.
Custom Sizing Support: Free adjustment up to one size if incorrect measurement was provided initially. Larger changes depend on design complexity and may include additional payment if the modification requires more complex ring alterations.
Custom Order Policy: Bespoke pieces are final sale due to personalized nature, except for size adjustments, finish modifications, or plating changes.
Shipping Costs: Return shipping costs for ring resizing are customer's responsibility.
Our Commitment: Your satisfaction drives everything we do. Contact info@cadijewelry.com throughout your journey.
9. Diamond Clarity Guide:
What do diamond clarity grades mean and which should I choose?
- Best value: SI1 (usually eye-clean, significant savings)
- Premium choice: VS1-VS2 (excellent clarity, optimal quality-price)
- Shape considerations: SI1+ for rounds, VS2+ for emerald cuts
- Expert selection: We hand-pick every diamond for eye-clean guarantee
Professional Diamond Selection:
Very Slightly Included (VS1 & VS2) - Most Popular: Minor inclusions difficult to see under magnification, eye-clean to naked eye, excellent value for custom engagement rings.
Slightly Included (SI1 & SI2) - Best Value: SI1 usually eye-clean with significant savings. Best for maximizing size within budget.
Professional Recommendations:
- Round diamonds: SI1+ (excellent light return hides inclusions)
- Step cuts: VS2 minimum (large facets reveal inclusions)
- Budget optimization: SI1 excellent choice under 1 carat
Expert Curation: Our gemologists hand-select each diamond for your custom piece, ensuring every SI1 grade is genuinely eye-clean.
10. Jewelry Care Guide:
How do I properly care for and clean my jewelry at home?
- Jewelry last - Apply cosmetics and perfumes first
- Remove during exercise, cleaning, swimming
- Weekly cleaning with warm soapy water and soft brush
- Individual storage prevents scratching
- Annual professional care for custom pieces
Custom Jewelry Care:
Daily Best Practices: Apply cosmetics and perfumes before wearing jewelry. Remove during exercise, household work, and swimming to prevent damage.
Safe Cleaning Methods:
- 18k Gold: Warm soapy water, soft toothbrush, weekly maintenance
- Platinum: Same process, may need annual professional polishing
- Sterling Silver: Silver-specific cleaner, avoid over-polishing
- Diamonds: Warm soapy water reaches under prongs effectively
Professional Maintenance: Annual inspection ensures custom setting integrity, prong security, and optimal brilliance.
11. Comprehensive Warranty:
What warranty do you provide on your jewelry pieces?
- Lifetime warranty on manufacturing defects
- First year premium: Free resizing up to 1 full size, priority service
- Ongoing support: We can provide professional services
- Custom piece protection: We preserve all work processes for personalized jewelry
- Generational promise: Quality that lasts lifetimes
Lifetime Protection:
Lifetime Coverage: Manufacturing defects, metal structure integrity, custom setting maintenance from normal wear.
First Year Premium: Free resizing up to 1 full size, priority service.
Ongoing Services: We can provide professional cleaning, custom setting maintenance, and major repairs. Please contact us for a personalized quote for these additional services.
Custom Piece Protection: If jewelry is lost or you want to recreate something, we preserve all our work processes for custom orders and can provide the same piece even after years. Please contact us.
Service Process: Contact with photos, free assessment, expert custom jewelry restoration.
Our Promise: We're always here to help with any issue that may arise over the years.
12. Flexible Payment Options:
What payment methods do you accept for high-value jewelry purchases?
- All major credit cards - Visa, MasterCard, Amex, others
- Digital wallets - Apple Pay, Google Pay
- PayPal solutions - Standard + Pay Later installments
- Interest-free options - 3 payments up to €2000
- Bank transfers for larger custom commissions
Flexible Payment Solutions:
Standard Methods: All major credit cards accepted with international currency conversion, plus digital wallets with enhanced security.
Flexible Options: PayPal Pay Later offers three interest-free installments up to €2000. Bank transfers available for high-value custom pieces.
Custom Payment Support: We're open to helping our customers who want to split payments before shipping - please contact us for a personalized payment arrangement.
Security Promise: PCI-compliant processing with fraud protection. All transactions in USD with current exchange rates.
Our Goal: Making fine custom jewelry accessible through flexible, secure payment options worthy of your investment.
