Privacy policy
Privacy Policy
Last updated: October 5, 2026
Cadi Jewelry respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit www.cadijewelry.com, make a purchase, contact us, request a custom piece, book an appointment, subscribe to marketing communications or otherwise interact with Cadi Jewelry.
Cadi Jewelry is powered by Shopify, which provides the ecommerce infrastructure used to operate our store and certain related services.
Who We Are
For the purposes of applicable data protection laws, the data controller is:
Eliad Yahav, trading as Cadi Jewelry
Passeig de Picasso, 12
Ciutat Vella
08003 Barcelona
Spain
Email: info@cadijewelry.com
For questions concerning this Privacy Policy or the use of your personal information, you may contact us using the details above.
Personal Information We Collect
Depending on how you interact with us, we may collect or process the following categories of personal information:
- contact details, including your name, email address, telephone number, billing address and shipping address;
- transaction information, including products viewed, added to cart, purchased, returned, exchanged or cancelled;
- order and customization information, including ring size, engraving information, design preferences, materials, requested modifications and other details you provide in connection with a jewelry order or inquiry;
- payment and transaction information processed through our payment providers;
- account information and preferences, if you create or use a customer account;
- communications you send to us by email, website forms, WhatsApp or other communication channels;
- appointment and consultation information;
- newsletter and marketing preferences;
- device and technical information, including IP address, browser, device type, network information and similar identifiers;
- information about your interaction with our website, including pages viewed, links clicked and other usage information;
- cookie, analytics and advertising information where you have provided consent when required.
We may also receive personal information from service providers and technology partners that assist us in operating our website and services.
How We Use Personal Information
We process personal information for the following purposes.
Orders and Services
We use personal information to:
- process and fulfil orders;
- produce personalized or custom jewelry;
- arrange payment, shipping, delivery, returns, resizing, repairs and after-sales service;
- communicate with you about an order;
- provide customer support;
- manage warranties and service requests.
The legal basis for this processing is generally the performance of a contract with you, or taking steps at your request before entering into a contract.
Inquiries and Custom Jewelry Requests
We use the information you provide to respond to product questions, custom jewelry requests, quotations and other inquiries.
Where your inquiry relates to a potential purchase or custom project, the legal basis is generally taking steps at your request before entering into a contract.
For other customer communications, we may rely on our legitimate interest in responding to customers and operating our business effectively.
Legal and Administrative Requirements
We process certain information where necessary to comply with legal obligations, including accounting, tax, consumer protection and record-keeping requirements.
The legal basis for this processing is compliance with applicable legal obligations.
Security and Fraud Prevention
We may process information to protect our customers, website and business, including detecting fraudulent, illegal, malicious or unauthorized activity.
The legal basis for this processing is our legitimate interest in maintaining the security and integrity of our services and preventing fraud.
Improving Our Services
We may use information to understand and improve how our store, products and customer services operate.
Where this processing does not require consent, we rely on our legitimate interests in improving our services and customer experience.
Where cookies, analytics or similar technologies require consent, processing takes place only after that consent has been provided.
Email Marketing
If you subscribe to Cadi Jewelry marketing communications, we may use your name, email address and related engagement information to send you news about designs, products, services and offers.
Our email marketing services include Klaviyo and functionality provided through Shopify.
The legal basis for marketing emails is your consent.
You may withdraw that consent at any time by using the unsubscribe link included in our emails or by contacting info@cadijewelry.com.
Withdrawing from marketing does not prevent us from sending transactional or service-related communications regarding an existing order, inquiry or customer relationship.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies for purposes including:
- essential website functionality;
- remembering preferences;
- analytics and performance measurement;
- measuring website and advertising interactions;
- marketing and advertising.
Where required by applicable law, analytics and advertising technologies are activated only after you have provided consent.
We also use Ahrefs Web Analytics to measure aggregated website traffic. Ahrefs Web Analytics is currently configured without cookies or persistent identifiers and, according to Ahrefs, does not collect or store personal or personally identifiable information by default. Because it operates without non-essential cookies in this configuration, it may load independently of the cookie consent banner.
Services used by Cadi Jewelry may include:
- Google Analytics;
- Google Ads;
- Meta advertising services;
- Pinterest advertising and measurement services;
- Shopify analytics and related services;
- Ahrefs Web Analytics.
You may manage or withdraw your consent through the privacy and cookie controls available on our website.
Withdrawal of consent does not affect processing that occurred before consent was withdrawn.
Shopify
Our store is hosted and operated using Shopify.
Shopify processes personal information in order to provide the ecommerce and related services used by Cadi Jewelry.
We also use certain Shopify Enhanced Services through Shopify Network Intelligence. These services may combine information about customer interactions with our store, Shopify and other Shopify merchants in order to provide features including personalization, analytics, fraud prevention and advertising-related functionality.
For certain Enhanced Services, Shopify processes personal information as an independent data controller.
Information submitted through our store may therefore be shared with Shopify and may be processed in countries other than the country where you reside.
You can learn more about Shopify's processing practices in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also exercise certain privacy choices directly with Shopify through its Privacy Portal:
Where applicable in the EEA, UK or Switzerland, Shopify Enhanced Services that require consent, including targeted advertising and the use of non-essential cookies, are subject to your consent choices.
Payment Processing
Payments may be processed through Shopify Payments and payment options made available through Shopify, including supported cards and digital wallets.
We also offer PayPal as a payment method.
Payment providers process payment information in accordance with their own privacy and security policies.
Cadi Jewelry does not directly store full payment card details.
Appointment Scheduling and Communications
If you choose to book an appointment through Calendly, information you provide during that booking may also be processed by Calendly in order to arrange and manage the appointment.
If you contact us through WhatsApp, information you provide through that service is also processed according to WhatsApp's applicable privacy terms.
These services operate under their own privacy policies in addition to this Privacy Policy.
Service Providers
We use third-party providers where necessary to operate our business.
These may include providers involved in:
- ecommerce infrastructure;
- payment processing;
- shipping and fulfilment;
- email marketing;
- customer communications;
- appointment scheduling;
- analytics;
- advertising and measurement;
- fraud prevention;
- technical support and website functionality.
Depending on the service used, these providers may include Shopify, Klaviyo, PayPal, Calendly, WhatsApp, Google, Meta, Pinterest and Ahrefs.
These providers receive only the information reasonably necessary for the services they provide and process information subject to their applicable contractual and legal obligations.
We do not sell personal information in the ordinary commercial sense of selling customer lists or contact information for money.
Certain uses of information for targeted advertising may nevertheless be legally defined as "sale", "sharing" or targeted advertising under some US state privacy laws. Where those laws apply, you may exercise available opt-out rights through our data sharing opt-out page.
International Data Transfers
Some of our service providers operate or process information outside Spain or the European Economic Area.
When personal information subject to European data protection law is transferred outside the EEA, appropriate safeguards are used as required by applicable law.
Depending on the provider and destination, these safeguards may include:
- an adequacy decision adopted by the European Commission;
- participation in an applicable recognized data transfer framework;
- European Commission Standard Contractual Clauses;
- other lawful transfer mechanisms.
Shopify and Klaviyo, among other providers, maintain contractual and organizational mechanisms for international data transfers.
How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, and where required to comply with applicable legal obligations.
Our general retention approach is as follows.
Orders and Business Records
Documentation and records relating to completed commercial transactions may be retained for up to six years, or longer where another legal requirement, dispute or legal claim requires it.
Inquiries and Custom Requests
Information relating to inquiries, quotations and custom jewelry requests that do not result in an order is generally retained for up to 24 months from the last meaningful interaction, unless there is a legitimate reason to retain it longer or you request deletion where applicable.
Marketing
Marketing subscription information is retained while your subscription remains active.
If you unsubscribe, we may retain limited information necessary to record your opt-out and ensure that marketing communications are not sent to you again.
Analytics and Advertising
Analytics, advertising and technical information is retained according to our consent settings, business needs and the retention settings of the relevant service providers.
We may retain information for longer where required by law, necessary to resolve a dispute, establish or defend legal claims or enforce our agreements.
How We Disclose Personal Information
We may disclose personal information:
- to Shopify and service providers that process information on our behalf;
- to payment, delivery and logistics providers necessary to complete an order;
- to marketing, analytics and advertising providers, subject to applicable consent requirements;
- when you request or authorize a disclosure;
- when required by law, court order or competent authority;
- where necessary to protect our customers, business, legal rights or the security of our services;
- in connection with a legitimate business restructuring, acquisition, sale or similar transaction.
Your Rights
If European data protection law applies to you, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- withdraw consent at any time where processing is based on consent;
- receive personal information in a portable format where applicable;
- lodge a complaint with a competent data protection authority.
These rights are subject to the conditions and exceptions provided by applicable law.
You may exercise your rights by contacting:
We may need to verify your identity before processing certain requests.
Spanish Data Protection Authority
If you are in Spain and believe that your data protection rights have been infringed, you have the right to lodge a complaint with:
Agencia Española de Protección de Datos (AEPD)
We encourage you to contact us first so that we can try to resolve any concern directly.
US Privacy Rights and Opt-Out
Depending on where you reside in the United States, you may have additional rights regarding targeted advertising, sharing or sale of personal information as those terms are defined under applicable state privacy laws.
Where applicable, you may exercise those choices through our data sharing opt-out page:
https://www.cadijewelry.com/pages/data-sharing-opt-out
Where supported, Global Privacy Control signals may also be recognized in accordance with applicable law and our Shopify privacy settings.
Children's Information
Our website and services are not directed specifically at children, and we do not knowingly collect personal information from children where parental or guardian authorization would be required by applicable law.
If you believe that personal information relating to a child has been provided to us improperly, please contact us.
Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Please avoid sending sensitive payment or confidential information through unsecured communication channels.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of those third-party services. We recommend reviewing the privacy policy of any external service you choose to use.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or data processing practices.
The current version will be published on our website together with the date of the most recent update.
Contact
For questions, requests or concerns relating to privacy or the processing of personal information, contact:
Eliad Yahav, trading as Cadi Jewelry
Passeig de Picasso, 12
Ciutat Vella
08003 Barcelona
Spain
Email: info@cadijewelry.com
